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Terms of Service

1. Introduction

Welcome to BENNIMARCEAU (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website bennimarceau.com (“Service”), operated by BENNIMARCEAU LIMITED.

Our Privacy Policy also governs your use of our Service. Together, these documents constitute your legal agreement with us (“Agreements”). By accessing the Service, you acknowledge that you have read, understood, and agreed to be bound by these Agreements. If you do not agree, you may not use the Service. Please notify us at customerservice@bennimarceau.com so we can attempt to find a solution.

2. Communications

By creating an account or using our Service, you agree to subscribe to newsletters, marketing, and promotional materials. You can opt out of any or all of these communications at any time by clicking the unsubscribe link or emailing customerservice@bennimarceau.com.

3. Purchases & Orders

If you wish to purchase any product or service (“Purchase”), you must supply accurate billing and shipping information. You represent and warrant that you have the legal right to use your chosen payment method.

We use secure third-party services to process payments. We reserve the right to refuse or cancel your order at any time for reasons including:

Product or service unavailability.
Errors in product descriptions or pricing.
Errors in your order.
Suspected fraud, unauthorised, or illegal transactions.

4. Promotions, Contests & Sweepstakes

Any contests, sweepstakes, or promotions (“Promotions”) made available through the Service may be governed by separate rules. If a conflict arises between Promotion rules and these Terms of Service, the specific Promotion rules will apply.

5. Refund & Processing Timelines

Our Processing Window: We issue refunds immediately upon receiving and inspecting the returned goods.
Banking Clearance: It typically takes 5 days for your bank or credit card provider to process the transaction and deposit the funds back into your account.

6. Intellectual Property & Content

All original content, features, functionality, and designs found on this Service are the exclusive property of BENNIMARCEAU LIMITED or its licensors. You may not distribute, modify, transmit, copy, or use our content for personal gain or commercial purposes without our express, advance written permission.

7. Prohibited Uses

You may use the Service only for lawful purposes. You agree not to use the Service:

To violate any applicable national or international law or regulation.
To exploit, harm, or attempt to harm minors by exposing them to inappropriate content.
To transmit or solicit "junk mail," "spam," "chain letters," or similar materials.
To impersonate the Company, a Company employee, or another user.
To engage in fraudulent, threatening, illegal, or harmful activity.
To restrict, inhibit, or interfere with anyone else's use and enjoyment of the Service.

Additionally, you agree not to:

Use any robot, spider, or automatic device to access, monitor, or copy our website content.
Introduce viruses, trojan horses, worms, logic bombs, or other malicious software.
Attempt to gain unauthorised access to, disrupt, or attack our servers, networks, or databases.
Take any action that may damage, falsify, or unfairly lower the Company’s public rating.

8. Analytics & Third Parties

We may use third-party Service Providers to monitor, analyse, and optimise the use of our Service.

9. Age Restriction

This Service is intended solely for adults. By using this website, you warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

10. User Accounts

When creating an account, you guarantee that you are an adult and that your details are accurate, complete, and current. Inaccurate or obsolete information may result in immediate account termination.

You are entirely responsible for:

Maintaining the confidentiality of your account credentials and password.
Restricting access to the devices used to log into your account.
All activities that occur under your account.

You must notify us immediately at customerservice@bennimarceau.com upon discovering any breach of security or unauthorised account use. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

11. Trademarks & Legal Protection

Our trademarks, logos, and brand assets may not be used in connection with any product or service without the prior written consent of BENNIMARCEAU LIMITED. Unauthorised use of any materials on this site may violate copyright, trademark, and intellectual property laws.

12. Mobile Terms of Service

The BENNIMARCEAU LIMITED mobile message service (the "Service") is operated by Bennimarceau.com (“BENNIMARCEAU LIMITED”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to BENNIMARCEAU LIMITED’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BENNIMARCEAU LIMITED through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BENNIMARCEAU LIMITED. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to BMRCUK or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other BENNIMARCEAU LIMITED mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to BMRCUK or email customerservice@bennimarceau.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

13.

Company Registration Number: 15270947
VAT Number: GB 501 2723 43
Company Unique Taxpayer Reference (UTR): 4102709206
Business Name:
BENNIMARCEAU LIMITED
Flat 23, Grove House, Waverley Grove
London, N3 3PU
United Kingdom
- Phone: 0330 043 4988
- WhatsApp: 07391879484
- Email: customerservice@bennimarceau.com
- Monday to Saturday: 9:00 am – 6:00 pm
- Sunday: 10:00 am – 4:00 pm

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